Overview & Rationale
How can our team work together to implement changes to improve our performance? Modules 8 and 9 provide a sequence of tested tools that have been used in multiple industries to improve quality and strengthen teams.
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Module 8: Process Tools (Part 1)
Module 8 explores how to engage your team in completing a walk-through and a flow chart to understand your current practices and find areas for improvement.
Quiet Coaching Module 8 – Process Tools (Part 1)
Duration 19:35
Tools
- Walkthrough (PDF) (Word)
- Flowcharts (PDF) (Word)
Module 9: Process Tools (Part 2)
Module 9 builds on the findings from the walk-through and flowchart and describes how to use rapid cycle PDSA improvement cycles to coach your team toward enhanced performance.
Quiet Coaching Module 9 – Process Tools (Part 2)
Duration 15:20
Tools
- Plan Do Study Act (PDF) (Word)
- Change Project Form (PDF) (Word)
Quiet Coaching Modules
- Modules 1–4: Coaching Teams Through Trust
- Modules 5–6: Questions and Listening
- Module 7: Data (current page)
- Modules 8–9: Change and Implementation
- Module 10: Sustainment
- Tools and Resources