Change and Implementation

Overview & Rationale

How can our team work together to implement changes to improve our performance? Modules 8 and 9 provide a sequence of tested tools that have been used in multiple industries to improve quality and strengthen teams.

Module 8: Process Tools (Part 1)

Module 8 explores how to engage your team in completing a walk-through and a flow chart to understand your current practices and find areas for improvement.

Quiet Coaching Module 8 – Process Tools (Part 1)
Duration 19:35

Tools

Walkthrough (PDF) (Word)
Flowcharts (PDF) (Word)

Module 9: Process Tools (Part 2)

Module 9 builds on the findings from the walk-through and flowchart and describes how to use rapid cycle PDSA improvement cycles to coach your team toward enhanced performance.

Quiet Coaching Module 9 – Process Tools (Part 2)
Duration 15:20

Tools

Plan Do Study Act (PDF) (Word)
Change Project Form (PDF) (Word)

Quiet Coaching Modules

Modules 1–4: Coaching Teams Through Trust
Modules 5–6: Questions and Listening
Module 7: Data
Modules 8–9: Change and Implementation (current page)
Module 10: Sustainment
Tools and Resources