In most situations, we will give priority to the "problem" that affects the greatest number of people within the School of Pharmacy. For example, a network problem will affect the entire school, whereas a problem with a computer or a database application will affect only one or or a few people. Therefore, the network problem would receive attention first, and the network problem would be addressed next.

The following list describes our priorities in terms of decreasing number of affected people:

• Network Emergencies (This refers to School-wide network problems, not to
  network problems in a given office or area).
• School file or web server problems
• Teaching (courses that are part of the SOP curriculum)
• Web Support/Maintenance/Development
• Database Support/Maintenance/Development
• Training courses (such as the Excel/PowerPoint workshops)
• User support (day-to-day problems, "help desk" type calls)
• Campus Committee Meetings